The French health system is facing unprecedented challenges. Primary care is on the verge of exploding, and secondary care is virtually non-existent for some French people (some regions have no specialists – dermatologists, cardiologists, etc.). The hospital system is also in crisis, with saturated accident and emergency departments, staff shortages, and the massive departure of key personnel.
Meanwhile, significant resources are being devoted to the development of eHealth, with considerable reaching out to citizens on the subject, as was the case for the “Mon Espace Santé” website, for example.
The massive introduction of digital services and tools in the health system is often presented as the game changer that will enable a revolutionary adaptation to a new demographic and epidemiological situation (ageing populations, chronic and environmental diseases).