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Digital patient experience: oasis or mirage?

June 28, 202310:30 - 11:20Auditorium


in partnership with Clinique Pasteur and France Assos santé

Hosted by Nicolas Parodi, host of the e-Health University podcast, and founder of Sons & Merveilles

Introduction at 9:30 by Christophe Jauquet, Author of Healthusiasm, speaker, health expert

The aim of this roundtable is to present real examples from the field, and to discuss the challenges of using digital technology to enhance the patient experience.

As well as hearing about practical examples from the perspective of a healthcare establishment (Clinique Pasteur in Toulouse), together with testimony from users of eHealth tools (feedback from France Assos Santé), we will look at the issues involved in using digital technology to enhance the patient experience:

  • What solutions remain for patients who are not “IT savvy”?
  • What problems does the proliferation of these tools pose, for professionals and users alike?
  • In a digitalised healthcare process, how can we leave room for human contact to coordinate care?


Andre Guinvarch Intervenant Université de la e-Santé 2023

Guinvarch André

President of France Assos Santé Occitanie
Marina Labiscarre Intervenante Université de la e-Santé 2023

Labiscarre Marina

Policy Officer, France Assos Santé Occitanie
Dr Céline Orlhond Intervenante Université de la e-Santé 2023

Dr Orhond Céline

Director of patient relations and experience Clinique Pasteur


  • June 28, 2023
  • 10:30 - 11h20
  • Auditorium

Full program

of the 17th eHealth University